Duplicator Support, Repairs & Servicing

Blu-ray, CD and DVD duplicator and printer support and servicing by industry experts.

When investing in a CD, DVD or Blu-Ray duplication system, you want to be able to call upon expert advice and assistance whenever you need it. Our dedicated technical support team have over 20 years combined experience and expertise in the CD, DVD and Blu-ray duplication industry.

All of our disc duplication and printing solutions are covered by a 12 Month Back To Base Service & Support Agreement as standard. 

Whether you purchased your system from us, or you are looking for technical help and advice on a system that you bought elsewhere, CD Team can help with all your Blu-ray, CD and DVD duplicator support.

Need to talk to a techie? 
Call 01491 636373 or email technical@cdteam.co.uk

Duplicator Support Packages

Any disruption to your duplication and print productivity can cost you and your company valuable time and money. CD Team include one of the best standard support packages in the industry with all of our disc duplication systems, giving you the reassurance you need. 

Even if you bought your machine elsewhere but have not been given the support you need, we can help.

Our technical support team also offer premier service and support agreements for customers who need the reassurance of additional cover as well as extended service and support agreements for years 2, 3 and beyond.

CD Team supplied systems

Our enhanced standard support package comprises:

• 12 months back to base warranty as standard
  
• Delivery to anywhere in the UK
• Accredited technical support team*
  
• Professional installation**
• Complete on-site training for all users**
  
• Unlimited telephone & email support and advice
• Software upgrades

CD Team offers a range of Premier service and support packages that can be put in place at an additional charge. See our Service & Support Agreements.

*CD Team’s accredited technical support department has over 20 years combined experience in the digital media industry.
**Microtech Production Systems and Rimage Professional Solutions only.

System sourced elsewhere?

We can help with our expert service, training and support products.  We have been supplying duplication production and publishing solutions throughout the UK for over 12 years and would be delighted to have the opportunity to talk and share our hints and tips with you to make sure you get the most out of your system.

Whether its with CD, DVD, Blu-ray or flash memory equipment, we are here to help.
Once we’ve carried out our initial enquiries, we can recommend one of our support programmes that will ensure you get the best from both your system and the people using it.

We can arrange a system MOT and get you back on support cover

Our extensive industry knowledge means we are familiar with most systems on the market

We can let you know and provide the latest upgrades if necessary

We always stock the most frequently needed spares and consumables

Service & Support Agreements

All of our duplication and print solutions are covered by our Enhanced Back to Base Service and Support Agreement in addition to the manufacturer’s warranty for the first 12 months.

- The Enhanced Back to Base Service & Support Agreement comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including parts*, labour and carriage back to customer site (the agreement does not include the initial carriage cost for return of system to CD Team).

We also offer the following premier and extended service & support agreements for customers who need the reassurance of additional cover:

- The option is available on all of our high end duplication and print solutions where on-site support and next day replacement components provide the fastest resolution.

The Premier On-Site Service & Support Agreement comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including site visits, temporary replacement components and equipment, parts* and labour.

As above (Premier On-Site Service & Support Agreement - Year 1) including parts**

This option is available on all or our midrange duplication and print solutions where next day replacement equipment provides the fastest resolution.

The Premier Failsafe Service & Support Agreement comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including temporary replacement equipment, parts*, labour and carriage.

As above (Premier Failsafe Service & Support Agreement - Year 1) including parts**

The option is available on all of our duplication and print solutions

As above (Enhanced Back to Base Service & Support Agreement) including parts**

*covered by the manufacturers 12 month warranty excluding consumable components.
**covered by the CD Team extended warranty excluding recorders and consumable components.

Hotline Support

Unlimited Telephone and Email support including critical duplicator software updates and duplicator Service Packs. Operating system issues are excluded.

Other Technical Services:

• Disc analysis service

• Register & Activate Your Product

• Service & Support Packages

• Product Returns Procedure (FAQ)

• FTP Site details

Need your disc remastering?
All of our CD mastering services are verified by our technical experts, virus scanned, and tested and you will be able to see and approve the finished master disc before proceeding with full replication or duplication.

CD Team Support Summary (Pdf 168Kb)

CD Team Support Agreements (Pdf 146Kb)

CD Team Ltd, Team House, 1 Fairview Estate, Reading Road, Henley-on-Thames, Oxfordshire RG9 1HE

Telephone: 01491 63 63 73   Fax: 01491 63 63 74   Email: enquiries@cdteam.co.uk