Technical Support

Duplicator Support, Repairs and Servicing

Blu-ray, CD and DVD duplicator and printer support and servicing by industry experts.

When investing in a USB, CD, DVD or Blu-Ray duplication system, you want to be able to call upon expert advice and assistance whenever you need it. Our dedicated technical support team have over 20 years combined experience and expertise in the CD, DVD and Blu-ray duplication industry. All of our disc duplication and printing solutions are covered by a 12 Month Back To Base Service & Support Agreement as a Standard  Support Package.

Whether you purchased your system from us, or you are looking for technical help and advice on a system that you bought elsewhere, CD Team can help with all your duplicator support.

Need to talk to a techie?
Call 01491 636373 or email technical@cdteam.co.uk
 

Standard Duplicator Support

Any disruption to your duplication and print productivity can cost you and your company valuable time and money. CD Team include one of the best standard support packages in the industry with all of our disc duplication systems, giving you the reassurance you need. Our technical support team also offer premier service and support agreements for customers who need the reassurance of additional cover as well as extended service and support agreements for years 2, 3 and beyond.

Even if you bought your machine elsewhere but have not been given the support you need, we can help.

Our enhanced standard support package comprises:

• 12 months back to base warranty as standard
• Delivery to anywhere in the UK
• Accredited technical support team*
• Professional installation**
• Complete on-site training for all users**
• Unlimited telephone & email support and advice
• Software upgrades

And if you need more...
CD Team offers a range of Premier Service Agreements that can be put in place at an additional charge.

*  CD Team’s technical support team are Microtech and Rimage accreditited technicians and have over 20 years combined experience in the digital media industry.
** Microtech Production Systems and Rimage Professional Solutions only.

Premier Service Agreements

As mentioned above, all of our duplicator and print solutions are covered by our Enhanced back to base Support Package in addition to the manufacturer’s warranty for the first 12 months.

Enhanced Back to Base Support Package
The Enhanced Back to Base Support Package comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including parts*, labour and carriage back to customer site (the agreement does not include the initial carriage cost for return of system to CD Team).

We also offer the following premier and extended service agreements for customers who need the reassurance of additional cover:

Premier On-Site
This option is available on all of our high end duplication and print solutions where on-site support and next day replacement components provide the fastest resolution.

Premier On-Site Service & Support Agreement - Year 1
The Premier On-Site Service & Support Agreement comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including site visits, temporary replacement components and equipment, parts* and labour.

Premier On-Site Service & Support Agreement - Years 2+
As above (Premier On-Site Service & Support Agreement - Year 1) including parts**

Premier Failsafe
This option is available on all or our midrange duplication and print solutions where next day replacement equipment provides the fastest resolution.

Premier Failsafe Service & Support Agreement - Year 1
The Premier Failsafe Service & Support Agreement comprises technical support (via e-mail and telephone), software and firmware updates (excluding Microsoft operating systems) and repair including temporary replacement equipment, parts*, labour and carriage.

Premier Failsafe Service & Support Agreement - Years 2+
As above (Premier Failsafe Service & Support Agreement - Year 1) including parts**

Extended Back to Base
The option is available on all of our duplication and print solutions

Extended Back To Base Service & Support Agreement - Years 2+
As above (Enhanced Back to Base Service & Support Agreement) including parts**

*covered by the manufacturers 12 month warranty excluding consumable components.
**covered by the CD Team extended warranty excluding recorders and consumable components.

Does your duplicator need a health check?

We can help you if your duplicator needs a service. CD Team have been supplying duplication production and publishing solutions throughout the UK for over 12 years and would be delighted to have the opportunity to talk and share our hints and tips with you to make sure you get the most out of your system.

Whether its with CD, DVD, Blu-ray or flash memory equipment, we are here to help. Once we’ve carried out our initial enquiries, we can recommend one of our support programmes that will ensure you get the best from both your system and the people using it.

Has your existing duplicator run out of warranty?
We can arrange a system MOT and get you back on support cover

Not sure where the system came from in the first place?
Our extensive industry knowledge means we are familiar with most systems on the market

Are you working with the latest versions of software to get the best out of your system?
We can let you know and provide the latest upgrades if necessary

Do you need any spares or general consumables?
We always stock the most frequently needed spares and consumables

Need to talk to a techie?
Call 01491 636373 or email technical@cdteam.co.uk

Activate your warranty and register for support by completing this form:

Disc analysis service - is all your data still there?

Unsure of your disc quality or want to audit your archive disc library? CD Team now offer a disc analysis audit service. We can test, analyse and produce a report on all of your critical data or just a sample that will give you a clear picture on the state of your CD archives.

Don’t wait until the day you need to retrieve data from a disc to find out there’s a problem? Check it now. If you want to see an example of the level of testing, please send any disc and we will test it and give you a report free of charge. We can also supply CD analysing test equipment, if you want to do it yourself.

• Check your discs work today
• Check your discs will work tomorrow
• Compare your source disc to duplicated disc
• Let you know if they are failing and why they are failing

Content Remastering.

If you want your content to autorun, have a flash intro screen or just need some last minute files adding, we know a man who can! Just call our technical team and they will get the job done for you.